View Eye Care Policies and Procedures to Prevent the Spread of COVID-19

We are carefully following the guidelines from the College of Optometrists of Ontario and the Ministry of Health to help prevent the spread of COVID-19. We have implemented many new comprehensive health and safety protocols to keep our patients safe while at our office. Listed below is a summary of some of the changes we have made:

  • Our staff and doctors are required to self-screen for COVID-19 signs and symptoms prior to coming to work each day and are required to wear masks at all times and eye protection if a distance of two meters cannot be maintained
  • Upon booking or confirming an appointment and arrival at our office, our staff will ask you a series of screening questions relating to COVID-19, only those who screen negative will be able to enter the office
  • Everyone entering the office must be wearing a mask (disposable masks can purchase one from the office for $2.00 if needed)
  • Hand sanitizer must be used upon entrance to the office, it is readily available throughout the office
  • Plexiglass barriers have been installed at our front desk and in our optical dispensary
  • Our waiting room has been reconfigured to ensure there is a distance of 2 meters between chairs
  • Our staff are frequently disinfecting commonly touched surfaces in the office
  • Our schedule has been reduced and appointment times are staggered to allow for social distancing in the office and to allow for time to properly disinfect equipment between patients
  • The appointment with your doctor may be more concise than previous visits as they may review certain components of their findings with a follow up email/call after your appointment to help reduce the amount of time you need to spend in the office
  • We are offering virtual consultations whenever possible for problem specific appointments
  • In addition to plexiglass barriers at every station, we have state-of-the-art disinfection, including UV, for all frames to be tried on as well as tools and instruments that are used
  • We are also offering curbside/lobby pick-up whenever possible for contact lenses and glasses

Please let us know if you have any questions or concerns or would like more detailed information regarding our new
policies and procedures